Last updated: October 20, 2025
These Terms of Service (the “Terms”) form a legally binding agreement between StudioInSync Inc. (“StudioInSync,” “we,” “our,” or “us”) and any person or entity who accesses our website ([insert domain]) (the “Website”) or uses our automation and AI services (the “Services”). By accessing the Website or using the Services, you (“you,” “User,” or “Client”) agree to these Terms in full. If you do not agree, please discontinue use immediately.
Account – A user profile that grants access to specific features of the Services.
Content – Any information published, transmitted, or stored through the Website or Services, including text, images, configurations, prompts, metadata, and logs.
Client Data – Any data, including personal information, that you provide to StudioInSync or to which we gain access in order to perform the Services.
Law 25 – Québec’s Act to modernize legislative provisions as regards the protection of personal information and applicable federal privacy laws.
Sub-processor – Any third party engaged by StudioInSync to process Client Data to deliver the Services.
Third Parties – External service providers, such as CRM systems, messaging platforms, payment processors, hosting services, or AI infrastructure.
These Terms govern:
Access to and use of the Website;
Use of the Services provided by StudioInSync;
The relationship between StudioInSync and all Users, whether visitors, prospects, or business clients.
If you have signed a separate agreement (e.g., Service Agreement, Order Form, or Data Processing Addendum), that agreement will prevail in the event of a conflict.
By using the Website or Services, you represent and warrant that you:
Have the legal capacity to accept these Terms;
Provide accurate and current information;
Will comply with all applicable laws, including Law 25 and Canada’s Anti-Spam Legislation (CASL).
If you qualify as a consumer under Québec’s Consumer Protection Act, nothing in these Terms limits your non-waivable rights under that law.
Some features require an Account. You are responsible for:
Maintaining the confidentiality of your login credentials;
All activities occurring under your Account;
Promptly notifying StudioInSync of any unauthorized use or security breach.
We may suspend or close an Account in case of non-compliance, misuse, or threats to service integrity.
StudioInSync provides automation and AI solutions for studios, including:
Integration with Mindbody to automate review requests and client communications;
AI-powered review management and analytics;
Automated reputation and workflow tools for customer feedback.
StudioInSync may enhance, modify, or discontinue features at any time. We use reasonable efforts to ensure uptime but cannot guarantee uninterrupted access.
Access to certain Services may require an approved proposal or order. Some features may be released as beta or preview versions, provided as is, without guarantees, and subject to change or removal at any time.
Service fees are quoted in Canadian dollars, excluding applicable taxes. Billing may be monthly (for recurring subscriptions) or per campaign/project, as agreed in writing.
Unless otherwise specified, invoices are payable within 30 days. Late balances may incur interest according to applicable commercial terms.
StudioInSync reserves the right to suspend Services for persistent non-payment after notice.
Our Services may integrate with third-party platforms (e.g., Mindbody, Google, CRMs, messaging tools).
You acknowledge and agree that:
The use of such third-party tools is governed by their own terms and privacy policies;
StudioInSync is not responsible for third-party outages, changes, or failures;
You are responsible for maintaining the necessary rights and permissions to connect your accounts.
You agree not to use the Website or Services to:
Violate laws, intellectual property, or privacy rights;
Send spam or deceptive messages (per CASL);
Post or transmit illegal, malicious, hateful, defamatory, or obscene content;
Attempt to extract, decompile, or probe the systems for vulnerabilities;
Engage in large-scale data scraping without consent;
Impersonate any person or entity.
StudioInSync may filter, remove, or block Content and suspend access in the event of abuse.
The Website, Services, software, configurations, AI models, datasets, and the StudioInSync brand are the exclusive property of StudioInSync or its licensors.
Subject to payment of applicable fees, StudioInSync grants you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms.
You retain ownership of your Client Data, but you grant StudioInSync a limited license to use it for:
Delivering, maintaining, and improving the Services;
Ensuring security and legal compliance.
Any feedback or suggestions you provide may be used freely by StudioInSync without obligation or compensation.
Depending on processing activities, StudioInSync acts either:
As an independent service provider, or
As a processor (sub-contractor) under Law 25 when processing Client Data on your behalf.
We implement reasonable technical and organizational measures, including encryption, access controls, segregation, and secure hosting (preferably in Canada, unless agreed otherwise).
We may engage sub-processors to deliver our Services. A current list of sub-processor categories is available upon request. StudioInSync remains responsible for their compliance.
In case of a data or privacy incident involving Client Data, we will notify the Client promptly and cooperate in mitigation, in compliance with applicable laws.
Client Data is retained only as long as necessary to perform the Services, after which it is deleted or anonymized. Certain logs or metadata may be retained longer for audit, security, or compliance purposes.
Please refer to our Privacy Policy for more details.
By providing an email or phone number, you consent to receive communications related to the Services. You may withdraw consent or unsubscribe at any time.
StudioInSync complies with CASL and applicable exceptions (e.g., ongoing business relationships, express or implied consent).
Our Website may use cookies or similar tools for analytics, personalization, and security. You can manage preferences via your browser or our consent banner. Some features may not function properly without cookies.
AI-powered outputs are probabilistic and may contain inaccuracies or bias. Human verification is always required before acting on AI-generated content.
The Services are provided “as is” and “as available” with no warranties—express, implied, or statutory—of accuracy, reliability, fitness for a particular purpose, or non-infringement.
StudioInSync does not provide professional (legal, financial, or medical) advice.
To the fullest extent permitted by law:
StudioInSync shall not be liable for indirect, special, incidental, exemplary, or consequential damages (including lost profits, revenue, or data).
StudioInSync’s total cumulative liability shall not exceed the greater of:
(a) the total fees paid by you for the affected Services during the three (3) months preceding the incident, or
(b) CAD $500.
Some jurisdictions (including Québec) may limit such exclusions; those limitations apply accordingly.
You agree to defend, indemnify, and hold harmless StudioInSync, its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from:
Your use of the Services;
Your Content; or
Your violation of these Terms or applicable law.
StudioInSync may suspend or terminate your access in cases of:
(i) Persistent non-payment;
(ii) Material breach of these Terms;
(iii) Security or integrity risks; or
(iv) Legal or regulatory orders.
You may terminate use at any time. Provisions that naturally survive termination—such as intellectual property, confidentiality, limitations of liability, and indemnification—will remain in effect.
Before initiating any legal proceedings, both parties agree to attempt good-faith resolution through discussion and mediation (facilitated by the Barreau du Québec if no mediator is mutually agreed).
Consumers may choose to skip mediation. Either party may seek interim court measures (e.g., injunction) to prevent irreparable harm.
These Terms are governed by the laws of Québec and applicable federal laws of Canada.
Any dispute shall be brought before the competent courts of Québec, in the judicial district chosen by the claimant.
You agree to comply with all applicable laws, including export controls, economic sanctions, and anti-corruption regulations. You will not use the Services in restricted jurisdictions or for prohibited purposes.
You may not assign your rights or obligations without StudioInSync’s written consent. StudioInSync may subcontract portions of its Services. Nothing in these Terms creates a partnership, employment, or franchise relationship between the parties.
We may communicate via email, dashboard notifications, or banners on the Website. You are responsible for maintaining valid contact details.
StudioInSync may update these Terms at any time. Material changes affecting existing clients will include reasonable prior notice (e.g., 30 days) where legally required. Continued use of the Services after publication constitutes acceptance.
If any provision is found invalid or unenforceable, the remainder remains in full force and effect. Failure to exercise a right is not a waiver.
These Terms, together with any referenced documents (Privacy Policy, AUP, Cookie Policy), constitute the entire agreement regarding your use of the Website and Services. In case of inconsistency with a signed Service Agreement or DPA, the signed contract shall prevail.
For questions regarding these Terms of Service, please contact us at info@studioinsync.com.